Employment

Children’s Program Coordinator

Schedule: Mon – Fri 12:30-9 pm or Sun-Thur 12:30-9 pm

Job Summary: Ensures childcare for all morning and evening activities, creates a wow experience for volunteers, collaborates with team members to coordinate children’s programs and activities. Serves as liaison between clients and their children, program staff, volunteers, other Ministry areas and outside partners to ensure safe and adequate childcare.

Job Duties & Responsibilities:

• Meets weekly (or daily if needed) with RRM ministry areas to determine children’s program needs and communicates to Volunteer and Children’s Advocacy Director. This includes Dir. Women & Children’s Ministries, Children’s Advocacy Director, Director of Volunteers, HR, Facilities Director, Leadership Team and any other applicable RRM team members.
• Maintains and updates master children’s activities spreadsheet daily and notifies all parties of changes. Utilizes time when children are settled for computer-related tasks.
• Uses all forms of communication (email, text, face to face) to check in/respond to any child care needs and/or changes. Maintains communication between WCPSS, transportation providers, and others who play a role in children’s activities.
• Is present before, during and after activity/class to make sure things run smoothly (get kids if not in place, make sure kids get picked up at right time, use walkie to communicate between childcare team, Sylvan/other partners, volunteers and programs team).
• Help if child care needs supplies, first aid/diapers, unlocking doors, etc.
• Proactively anticipates and resolves challenges and communicates with everyone involved.
• Communicates daily with parents and Client Support Specialists to ensure children are in place prior to morning and evening activities (children’s activities, before and after school care, and client activities). Notifies moms and their CSS on duty that day with children’s names, class/activity, time and location of activity.
• Greets children, volunteers and childcare team and escorts them to the appropriate areas for childcare.
• Trains and encourages new children’s team members, contractors and volunteers.
• Collects required paperwork for new childcare contractors. Gathers hours and distributes invoices for all childcare providers to appropriate supervisor for approval and submission to accounts payable.
• Ensures adequate child/adult ratio.
• Serves as an ambassador for RRM and remains accessible to respond to any challenges or issues during activities.
• Supports and follows Raleigh Rescue Mission’s policies and procedures; complies with confidentiality policies.
• Maintains professional relationships with clients, team members, volunteers, community partners and contractors.
• Maintains confidential client records. Notifies children’s team and Client Support Specialists of any issues needing their attention.
• Serves as backup childcare provider when needed.
• Other duties as assigned.

These duties are not exclusive and with consideration of the job requirements and the employee’s skills, this job description can be added to or taken away from at the discretion of the employee’s immediate supervisor.

Job Skills and Requirements:

Raleigh Rescue Mission considers every position one of Christian ministry and every person a valued and vital part of our team. Therefore it is essential that all employees of the Mission have a personal relationship with Jesus Christ, belong to a body of believers, subscribe to our Statement of Faith and adhere to our Core Values and Code of Business Conduct and Ethics (visit www.raleighrescue.org for details).

• High School diploma or GED equivalency
• 1+ years professional experience working with children and families
• Genuine desire to assist parents and children who have experienced trauma
• Demonstrated crisis management and problem solving skills
• Flexibility to cover weekends, holidays, other shifts when needed
• Excellent written, verbal and communication skills
• Valid NC driver’s license
• Certifications in CPR & First-Aid as well as playground safety.
• Demonstrated skills with relevant computer applications such as MS Office. Knowledge of Spero or HMIS applications a plus
• Ability to represent RRM professionally, positively and effectively in a variety of settings
• Ability to work independently and effectively with parents, RRM team members, volunteers and outside partners
• Strong organizational skills and attention to detail
• Ability to maintain professional boundaries with clients, staff, volunteers and outside partners
• Ability to work effectively with and represent the diverse populations served

Qualified candidates may apply by emailing a resume and cover letter to wbof@enyrvtuerfphr.bet. Please reference “Children’s Program Coordinator” in the subject line of the email. All applicants must meet the minimum job qualifications in order to be considered for employment. For more information about our organization, visit www.raleighrescue.org.

Scheduler-Data Entry Specialist –Thrift Store & Donation Center

Scheduler/Data Entry Specialist –Thrift Store & Donation Center

Full-time, Regular – Non-exempt

Our Donation Center and Store is open Monday – Friday: 10am-7pm and Saturday from 8am-5:00pm. Team Members work a 40 hour schedule around these hours, with occasional overtime as required.

Job Summary:

Primary – Answer phone calls, emails and in store inquiries with a focus on scheduling donation pickups and deliveries. Assist and oversee all donation receipts entered in Gifts In Kind (GIK) database. Help procure donations and/or build relationships with commercial partners.

Secondary – Provides assistance to team members, volunteers and clients in all aspects of the store’s operations, including sorting, pricing, cleaning, stocking, and cash register.

Primary Job Duties & Responsibilities:

• Schedule donation pickups and deliveries following standardized procedures.
• Answer all incoming calls and emails in regards to donations or deliveries. This also includes inquiries via social media.
• Input and oversee all recordable information into the GIK database.
• Input important information in regards to tracking materials not sold by the store, but given to RRM, its clients and 3^rd party nonprofit organizations.
• Be in constant communication with our Donation Ambassadors to insure uniformity when working with donors and customers.
• Keep work area neat, clean and organized at all times.
• Demonstrate excellent customer service.

Secondary Job Duties & Responsibilities:

• Assist with pricing of items
• Rotate stock and restock empty areas
• Clean warehouse and sales floor
• Display and arrange merchandise on sales floor
• Help customers at our cash registers using our transaction procedures
• Provide general office support
• Receive, unload & sort donations at back of Thrift Store
• Provide receipts to customers
• Separate items according to category (sellable merchandise, recycle, trash, etc.)

Job Skills & Requirements

Raleigh Rescue Mission considers every position one of Christian ministry and every person a vital and valued part of our team. Therefore, it is essential that all employees of RRM have a personal relationship with Jesus Christ and subscribe to our Statement of Faith and Core Values and follow our Code of Conduct and Business Ethics.

• High school diploma or GED
• Excellent customer service, organizational and problem solving skills
• 2 years’ experience in warehouse or retail environment preferred
• Bilingual abilities are a plus
• Possess a valid driver’s license, with a clean driving record and the ability to be covered under the organization’s general liability insurance. (Must be at least 21 years of age to drive Mission vehicles.)
• Stand for long periods of time – able to stand for most of each shift.
• Work with a wide variety of people in a diverse population (volunteers, staff, clients, community service workers)
• Work a flexible schedule, including holidays and weekends
• Display a non-judgmental attitude
• Communicate effectively
• Take initiative, identifying areas that need attention

Qualified candidates may apply by emailing a resume and cover letter to wbof@enyrvtuerfphr.bet. Please reference “Scheduler/Data Entry Specialist” in the subject line of the email. All applicants must meet the minimum job qualifications in order to be considered for employment. For more information about our organization, visit www.raleighrescue.org.

Client Support Specialist

Full-time, Regular – Non-Exempt
4 days per week (Sun to Wed or Wed to Sat)
Monthly rotation to 1^st and 2^nd Shifts (6am – 3 pm or 2pm – 11pm)

Job Summary: Serves alongside our clients by building relationships to understand their needs and assist them with solutions and resources to transform their lives.

• Responds to inquiries regarding participation in the RRM Ministry program.
• Conducts intake assessment for new clients to participate in the program and assist with identified goals.
• Performs new client orientation and assists with acclimating to the communal living environment (i.e. explaining guidelines).
• Provides general supervision; ministers by offering hope and encouragement to rise above current circumstances.
• Facilitates devotions, discipleship classes, support groups, life skill classes, and other recreational activities.
• Assists clients and guest with appropriate referrals and services based on identified psychosocial, economic, physical, and/or spiritual need.
• De-escalates crises, intervenes and assists clients in resolving interpersonal conflicts, disagreements and misunderstandings.
• Participates in goal plan reviews to determine clients’ progress in meeting goals/benchmarks and program requirements.
• Documents client progress using the client management system. (i.e. UDEs, goals, client notes, etc.) and completes shift reports.
• Engages and provides assistance to volunteers, donors and other stakeholders related to the mission.
• Attends meetings and trainings.
• Performs other duties as assigned.

Job Skills & Requirements

Raleigh Rescue Mission considers every position one of Christian ministry and every person a valued and vital part of our team. Therefore it is essential that all employees of the Mission have a personal relationship with Jesus Christ, belong to a Christian body of believers, and subscribe to our Statement of Faith, Core Values and Code of Ethics and Business Conduct (www.raleighrescue.org).

• Must be at least 21-years old with 1-3 years of full-time experience in the human services field (i.e. social work, psychology, counseling, etc.)
• Experience working in a residential program environment preferred.
• A demonstrated passion for ministry, advocacy and issues surrounding homelessness and poverty.
• Must have strong computer skills and knowledge of computerized information systems, necessary to perform tasks (i.e. email, writing reports, case management software, and data entry). Experience with MS Office preferred.
• Must have valid driver’s license.
• Strong interpersonal and communication skills with the ability to function effectively in emergency situations.
• Team player focused on the overall success of the organization.
• Ability to:
  • Work with clients, staff and volunteers in a cooperative manner.
  • Interact conscientiously and consistently in a clear non-judgmental manner.
  • Maintain confidentiality.
  • Handle and prioritize multiple tasks.
  • Be flexible and adapt to change well.

Qualified candidates may apply by emailing a resume and cover letter to wbof@enyrvtuerfphr.bet. Please reference “Client Support Specialist” in the subject line of the email. All applicants must meet the minimum job qualifications in order to be considered for employment. For more information about our organization, visit www.raleighrescue.org.