Employment

Assistant Manager of Client Services

Job Title:        Assistant Manager of Client Services
Team:              Client Services
Reports To:   Manager of Client Services
Supervises:   Full-time Staff & Part-time Staff
Job Status:    Full-time, exempt; Essential staff (including nights, weekends, and holidays)
Hours:            Hours varying weekly

Job Summary: The Assistant Manager supports the Manager of Client Services in overseeing the daily operations of the Client Services team. This person assists in management and ministering to the team of client support specialists, to ensure they are providing the best quality of care for the clients in the program. The ideal individual for this role loves to coach and develop others, is highly organized and flexible, and has experience working with individuals as it relates to varying social work needs.

The Assistant Manager is a hands on leader who coaches and develops staff, creates and maintains outside partnerships, engages clients, and performs required administrative tasks. The assistant manager is expected to be actively involved in direct care of the clients whenever possible.

Lead Teacher

Job Title:      Lead Teacher

Reports To:    Manager, Children’s Development Center

Supervises:   Full-time Staff & Part-time Staff

Job Status:    Full-time, regular – Exempt, Essential Staff

Hours:            Hours vary weekly; Children’s team member are working 5:45am to 6:30pm Monday- Friday

Job Summary: The Assistant Manager supports the Manager in overseeing the daily operations of the Mission’s Children’s Development Center and manages, ministers, and supports the team, to ensure they are providing the best quality of care for children ages birth to five. The ideal individual for this role understands best practices when it comes to safety and operations of children’s facilities, loves to coach and develop others, and has experience working with parent/child relationships as it relates to varying social work needs.

The Preschool Program Manager is a hands-on leader who coaches and develops staff, creates and maintains outside partnerships, engages parents, and performs required administrative tasks. The manager is expected to be actively involved in direct care of the children whenever possible.

Lead Cook

Job Summary:  Performs a variety of food service operations as directed by the Kitchen Manager. Trains and develops clients in vocational training who are assigned to the kitchen.

Job Duties & Responsibilities:

Food Services

• Communicates and collaborates with the Kitchen Manager to plan well-balanced meals with minimal food waste
• Assists with managing all incoming and outgoing food. Weighs and logs all incoming/outgoing food and records on the in-kinds tracking form.
• Ensures all incoming food is correctly stored in appropriate location (pantry, freezer, walk-in), and maintains continuous inventory of food and supplies; Reports shortages to Kitchen Manager.
• Ensures necessary food and material goods are available for daily meals.
• Assists with the preparation, serving, and cooking of all food, including food for special events, when assigned.
• Ensures quality and presentation of every meal served to clients.
• Maintains cleanliness in the kitchen work area, dining room area, food preparation area, refrigerator, walk-in, freezer and pantry.
• Ensures all kitchen equipment is operating properly and is used properly to ensure safety in the kitchen.
• Reports any problems to Kitchen Manager for appropriate action.

Training & Development of Clients

• Leads all individuals assigned to the kitchen, including clients and volunteers.
  • Communicates meal menus
  • Directs the work of clients and volunteers
  • Trains and develops clients on prepping, cooking, sanitizing, and working in a professional kitchen environment.
  • Coaches and disciples clients through on-the-job issues, including communication, time management, interpersonal conflict, etc.
  • Trains clients and volunteers on proper use of kitchen equipment.
• Provides a positive work environment and learning experience for clients and volunteers.
• Serves as a role model to clients, volunteers and staff by actions, appearance, manners, language and general conduct.

These duties are not exclusive and with consideration of the job requirements and the employee’s skills, this job description can be added to or taken away from at the discretion of the employee’s immediate supervisor.

Donor Engagement Coordinator

Job Title: Donor Engagement Coordinator

Reports To: Senior Director, Engagement

Job Status: Full-time, exempt; Essential staff (nights, weekends, and holidays required)

Job Summary: The Donor Engagement Coordinator creatively identifies opportunities to grow Raleigh Rescue Mission’s donor base, engages current donors, and manages the administration and organization of donor communication and events.

Job Duties & Responsibilities:

• Create and implement a donor communication process
  • Ensure each donor receives a personalized thank you each quarter
  • Coordinate calls and handwritten thank you notes for all new donors
  • Maintain a rotating list of donors to have personal contact with (including daily donor thank you calls)
  • Report on the impact of each donor’s gift
• Track donor interactions in Salesforce
• Identify internal client success stories and client needs to communicate to donors
• Identify unique ways to thank all new donors and implement the plan
• Schedules major donor meetings for CEO, preparing documents and identifying key topics/information about the donor to ensure highest level of donor engagement during the meeting
• Create and implementation of a monthly Social Media calendar to engage new and existing donors
• Assist in the creation and implementation of an annual Campaign calendar
• Assists in the grant writing and submission process
• Assist the entire Engagement Team (volunteer engagement and staff engagement processes and projects)
• Assist, as needed, in any area of the Mission

These duties are not exclusive and with consideration of the job requirements and the employee’s skills, this job description can be added to or taken away from at the discretion of the employee’s immediate supervisor. 

Client HR Assistant

Job Title: Client HR Assistant

Reports To: COO

Collaborates Heavily with: Managers of Client Services, Director of Counseling Services, Manager of Children’s Program, Kitchen Manager, Store & Donation Center Manager

Job Status: Full-time, Non-exempt (hourly); Essential staff (nights, weekends, and holidays required)

Job Summary: The ideal candidate for this position is a leader who drives the vision and implementation of client education and employment across all areas of the organization, prioritizing client success in developing employable skills and obtaining jobs.

• This person is an approachable, empathetic leader who can balance the strategic vision with the day-to-day of walking alongside clients to proactively identify and solve the barriers to their success.
• This person is engaging clients, working alongside staff, and developing employer relationships, utilizing strong organization skills and data tracking to monitor client success and ensure client progress.

Job Skills & Requirements:

Raleigh Rescue Mission considers every position one of Christian ministry and every person a valued and vital part of our team.  Therefore it is essential that all employees of the Mission have a personal relationship with Jesus Christ and subscribe to our Statement of Faith and Core Values.

• Demonstrated success in employer relationships cultivation, account management, and/or business sales cycle.
• Demonstrated ability to build rapport with clients, staff, and external partners.
• Demonstrated experience in career counseling, resume writing, and interviewing.
• Experience in driving the vision and collaboration of a cross-functional team to accomplish goals.
• Excellent interpersonal and communication skills; ability to articulate ideas clearly and concisely in written and oral format
• Excellent organizational skills, planning, time management, and careful attention to detail.
• Experience working and maintaining clear records in a database.
• Experience teaching/leading trainings for varying group sizes.
• Ability to work independently with little supervision.
• Strategic thinker with a heart for ministry service.

Toddler Teacher

Job Title: Toddler/Pre-K Teacher

Reports To: Program Manager

Team: Children’s Ministry

Job Status: Full-time, regular – Non-Exempt, Essential Staff

Hours: Mon-Fri 6:00 am-3:00pm (with a 1 hour lunch break), 9:00 am-6:00 pm (with a 1 hour lunch break) flexibility to adjust based off the needs of the children/clients in our program

Job Summary: The Toddler/Pre-K Teacher advocates and ministers to children ages 18 months to 5 years old in the Children’s New Life Plan. This person cares for and enriches lives of toddlers and preschoolers by implementing life-changing curriculum that supports physical, spiritual, emotional, educational, and future development and well-being. (Children in this program must also have a parent in the New Life Plan at Raleigh Rescue Mission.)

Job Skills and Requirements:

Raleigh Rescue Mission considers every position one of Christian ministry and every person a valued and vital part of our team. Therefore it is essential that all employees of the Mission have a personal relationship with Jesus Christ and subscribe to our Statement of Faith and Core Values.

• Desire to serve the Lord in ministry and share/cultivate His Love with others
• Exceptional communication and teamwork skills
• Ability to make safe and appropriate judgement calls without supervision
• Passion for working with babies and toddlers (ages 0-18 months)
• Excellent organizational, multi-tasking, and time management skills
• GED or higher education in field related to child development or family studies
• Minimum 2 years working with children or families
• Ability to lift items of at least 30lbs weight
• Experience working with children in poverty and children in wealth, preferred
• Valid NC driver’s license
• Before hire: Qualifying Letter/TB Test/CPR/First Aid/NCID
• After hire: Emergency Info/Medical Report/Health Questionnaire/Prosolutions
• Ongoing training

School-Age Children’s Advocate

Job Title: School Age Teacher

Reports To: Program Manager

Team: Children’s Ministry

Job Status: Full-time, regular – Non-Exempt, Essential Staff

Hours: AM: Mon-Fri 6:00a-3:00p (with a 1 hour lunch break); PM: Mon-Fri 9:00am-6:00pm (with a 1 hour lunch break)

Job Summary: The School Age Teacher promotes and ministers to children ages 5-18 in the Children’s New Life Plan. This person cares for and enriches lives of children and families by implementing life-changing curriculum that supports spiritual, emotional, educational, physical, and future growth and well-being. (Children in this program must also have a parent in the New Life Plan at Raleigh Rescue Mission.)

Job Skills and Requirements:

Raleigh Rescue Mission considers every position one of Christian ministry and every person a valued and vital part of our team. Therefore it is essential that all employees of the Mission have a personal relationship with Jesus Christ and subscribe to our Statement of Faith and Core Values.

• Desire to serve the Lord in ministry and share/cultivate His Love with others
• Excellent communication and teamwork skills
• Ability to make safe and appropriate judgement calls without supervision
• Excellent organizational, administrative, planning, and time management skills
• GED or higher education in field related to children or family studies
• Minimum 2 years working with children or families
• Ability to lift items of at least 30lbs weight
• Experience working with children in poverty and children in wealth, preferred
• Valid NC driver’s license
• Before hire: Qualifying Letter/TB Test/CPR/First Aid/NCID
• After hire: Emergency Info/Medical Report/Health Questionnaire/Prosolutions

Infant Teacher

Job Title: Infant Teacher

Reports To:  Program Manager

Team: Children’s Ministry

Job Status: Full-time, regular – Non-Exempt, Essential Staff

Hours: AM: Monday-Friday 6:00am to 3:00 (with 1 hour lunch break); PM: Monday-Friday 9:00 am to 6:00pm (with 1 hour lunch break) flexibility to adjust based off the needs of the children/clients in our program

Job Summary: The Infant Teacher advocates and ministers to children ages 0-18 month in the Children’s New Life Plan. This person cares for and enriches lives of infants by implementing life-changing curriculum that supports physical, spiritual, emotional, educational, and future development and well-being. (Children in this program must also have a parent in the New Life Plan at Raleigh Rescue Mission.)

Job Skills and Requirements:

Raleigh Rescue Mission considers every position one of Christian ministry and every person a valued and vital part of our team. Therefore it is essential that all employees of the Mission have a personal relationship with Jesus Christ and subscribe to our Statement of Faith and Core Values.

• Desire to serve the Lord in ministry and share/cultivate His Love with others
• Exceptional communication and teamwork skills
• Ability to make safe and appropriate judgement calls without supervision
• Passion for working with babies and toddlers (ages 0-18 months)
• Excellent organizational, multi-tasking, and time management skills
• GED or higher education in field related to child development or family studies
• Minimum 2 years working with children or families
• Ability to lift items of at least 30lbs weight
• Experience working with children in poverty and children in wealth, preferred
• Valid NC driver’s license
• Before hire: Qualifying Letter/TB Test/CPR/First Aid/NCID
• After hire: Emergency Info/Medical Report/Health Questionnaire/Pro-solutions
• Ongoing training

Kitchen Manager

Job Title:          Kitchen Manager

Supervises:      Full-time Staff, Part-time Staff, Volunteers and Clients

Job Status:       Full-time, regular – Exempt, Essential Staff

Hours:             Hours vary weekly; 40 hours per week with occasional overtime

Job Summary:

The Kitchen Manager oversees the daily operations of the Mission’s kitchen and manages, ministers, and supports the team, to ensure they are providing the best quality of food, customer service, and vocational training. The ideal individual for this role understands best practices when it comes to the food service industry, safety and operations of a kitchen, loves to coach and develop others, and has experience working with a diverse group of experience levels.

The Kitchen Manager is a hands-on leader who coaches and develops staff, creates and maintains outside partnerships, engages volunteers and clients, and performs required administrative tasks. The manager is expected to be actively involved in direct operations of the kitchen whenever possible.

Job Skills and Requirements:

Raleigh Rescue Mission considers every position one of Christian ministry and every person a valued and vital part of our team. Therefore it is essential that all employees of the Mission have a personal relationship with Jesus Christ and subscribe to our Statement of Faith and Core Values.

• Desire to serve the Lord in ministry and share/cultivate His Love with others
• Professional culinary training or experience working in the food industry
• Excellent communication and teamwork skills
• Ability to make safe and appropriate judgement calls without supervision
• Excellent organizational, administrative, planning, and time management skills
• Minimum 3 year managing a team of individuals
• Ability to lift items of at least 30lbs weight
• Valid NC driver’s license

Client Support Specialist Part-Time

Job Title:     Client Support Specialist
Reports To: Director of Client Services
Job Status:   Part-time, hours vary

Job Summary: Serves alongside our clients by building relationships to understand their needs and assist them with solutions and resources to transform their lives.

• Responds to inquiries regarding participation in the RRM Ministry program.
• Conducts intake assessment for new clients to participate in the program and assist with identified goals.
• Performs new client orientation and assists with acclimating to the communal living environment (i.e. explaining guidelines).
• Provides general supervision; ministers by offering hope and encouragement to rise above current circumstances.
• Facilitates devotions, discipleship classes, support groups, life skill classes, and other recreational activities.
• Assists clients and guest with appropriate referrals and services based on identified psychosocial, economic, physical, and/or spiritual need.
• De-escalates crises, intervenes and assists clients in resolving interpersonal conflicts, disagreements and misunderstandings.
• Participates in goal plan reviews to determine clients’ progress in meeting goals/benchmarks and program requirements.
• Documents client progress using the client management system. (i.e. UDEs, goals, client notes, etc.) and completes shift reports.
• Engages and provides assistance to volunteers, donors and other stakeholders related to the mission.
• Attends meetings and trainings.
• Performs other duties as assigned.

Job Skills & Requirements

Raleigh Rescue Mission considers every position one of Christian ministry and every person a valued and vital part of our team. Therefore it is essential that all employees of the Mission have a personal relationship with Jesus Christ, belong to a Christian body of believers, and subscribe to our Statement of Faith, Core Values and Code of Ethics and Business Conduct (www.raleighrescue.org).

• Must be at least 21-years old with high school diploma, GED equivalency. Associates Degree or higher preferred.
• 1-3 years of full-time experience in the human services field (i.e. social work, psychology, counseling, etc.)
• Experience working in a residential program environment preferred.
• A demonstrated passion for ministry, advocacy and issues surrounding homelessness and poverty.
• Must have strong computer skills and knowledge of computerized information systems, necessary to perform tasks (i.e. email, writing reports, case management software, and data entry). Experience with MS Office preferred.
• Must have valid driver’s license.
• Strong interpersonal and communication skills with the ability to function effectively in emergency situations.
• Team player focused on the overall success of the organization.
• Ability to:
  • Work with clients, staff and volunteers in a cooperative manner.
  • Interact conscientiously and consistently in a clear non-judgmental manner.
  • Maintain confidentiality.
  • Handle and prioritize multiple tasks.
  • Be flexible and adapt to change well.

Children’s Advocate – School Age

Job Title: Children’s Advocate – School Age
Reports To: Children’s Advocacy – Program Manager
Team: Children’s Advocacy Ministry
Job Status: Full-time, regular – Non-Exempt, Essential Staff
Hours:  PM: Monday-Friday 12:30p-9:00p (with 30 minute break)

Job Summary: The Children’s Advocate advocates and ministers to children ages 6-18 in the Children’s New Life Plan. This person cares for and enriches lives of children and families by implementing life-changing curriculum that supports spiritual, emotional, educational, physical, and future growth and well-being. (Children in this program must also have a parent in the New Life Plan at Raleigh Rescue Mission.)

Job Duties and Responsibilities:

• Model and live out the overall Vision, Mission, and Core Values of the organization
• Provide a safe, clean, and structured environment for all students, ages 6-18, by following best practice guidelines
• Create appropriate weekly plans for children, to be approved by Program Manager
• Implement weekly plans at the highest quality level, enriching students at all times
• Identify child’s potential needs and communicate to Parent and Program Manager
• Identify and refer outside services and programs that would enrich the lives of the child
• Communicate effectively with Parents through conferences and daily interaction
• Communicate effectively with school Social Workers and assist Parents in navigating the school system and other outside agencies/resources
• Assess the challenges of individual school age children when functioning in daily life (school, home, peer interaction, mealtime, etc.) and develop set goals for behavioral changes
• Monitor the child to assess progress and modify behavioral plans if necessary
• In crises, a school age Children’s Advocate must be able to design a plan to address any immediate dangers or threats and deescalate the situation
• Communicate effectively with Children’s Advocacy Team and entire Raleigh Rescue Mission staff
• Update and maintain student information records in SPERO
• Create and implement special events, to be approved by Program Manager
• Welcome volunteers and assist, as needed, to ensure a positive volunteer experience
• Participate in weekly team meetings and ongoing trainings
• Clean areas thoroughly to ensure safety of children
• Provide snacks and assist with mealtimes, as needed
• Transport children to and from school, appointments or other activities/events, as needed
• Available outside of work hours, as needed
• Ability to step in for any aspect of the Children’s New Life Program at any time, as needed

These duties are not exclusive and with consideration of the job requirements and the employee’s skills, this job description can be added to or taken away from at the discretion of the employee’s immediate supervisor.

Job Skills and Requirements:

Raleigh Rescue Mission considers every position one of Christian ministry and every person a valued and vital part of our team. Therefore it is essential that all employees of the Mission have a personal relationship with Jesus Christ and subscribe to our Statement of Faith and Core Values.

• Desire to serve the Lord in ministry and share/cultivate His Love with others
• Excellent communication and teamwork skills
• Ability to make safe and appropriate judgement calls without supervision
• Excellent organizational, administrative, planning, and time management skills
• BSW or bachelor level degree (or higher) related to children or family studies
• Minimum 2 years working with children or families
• Experience with behavior interventions and/or trauma informed care, preferred
• Experience working with children in poverty and children in wealth, preferred
• Experience deescalating behavioral challenges and crisis situations, preferred
• Valid NC driver’s license
• Ability to lift items of at least 30lbs weight
• Before hire: Qualifying Letter/TB Test/CPR/First Aid/NCID
• After hire: Emergency Info/Medical Report/Health Questionnaire/Prosolutions

Client Support Specialist Full-Time

Job Title:     Client Support Specialist
Reports To: Director of Client Services
Job Status:   Full-Time

Job Summary: Serves alongside our clients by building relationships to understand their needs and assist them with solutions and resources to transform their lives.

• Responds to inquiries regarding participation in the RRM Ministry program.
• Conducts intake assessment for new clients to participate in the program and assist with identified goals.
• Performs new client orientation and assists with acclimating to the communal living environment (i.e. explaining guidelines).
• Provides general supervision; ministers by offering hope and encouragement to rise above current circumstances.
• Facilitates devotions, discipleship classes, support groups, life skill classes, and other recreational activities.
• Assists clients and guest with appropriate referrals and services based on identified psychosocial, economic, physical, and/or spiritual need.
• De-escalates crises, intervenes and assists clients in resolving interpersonal conflicts, disagreements and misunderstandings.
• Participates in goal plan reviews to determine clients’ progress in meeting goals/benchmarks and program requirements.
• Documents client progress using the client management system. (i.e. UDEs, goals, client notes, etc.) and completes shift reports.
• Engages and provides assistance to volunteers, donors and other stakeholders related to the mission.
• Attends meetings and trainings.
• Performs other duties as assigned.

Job Skills & Requirements

Raleigh Rescue Mission considers every position one of Christian ministry and every person a valued and vital part of our team. Therefore it is essential that all employees of the Mission have a personal relationship with Jesus Christ, belong to a Christian body of believers, and subscribe to our Statement of Faith, Core Values and Code of Ethics and Business Conduct (www.raleighrescue.org).

• Must be at least 21-years old with high school diploma, GED equivalency. Associates Degree or higher preferred.
• 1-3 years of full-time experience in the human services field (i.e. social work, psychology, counseling, etc.)
• Experience working in a residential program environment preferred.
• A demonstrated passion for ministry, advocacy and issues surrounding homelessness and poverty.
• Must have strong computer skills and knowledge of computerized information systems, necessary to perform tasks (i.e. email, writing reports, case management software, and data entry). Experience with MS Office preferred.
• Must have valid driver’s license.
• Strong interpersonal and communication skills with the ability to function effectively in emergency situations.
• Team player focused on the overall success of the organization.
• Ability to:
  • Work with clients, staff and volunteers in a cooperative manner.
  • Interact conscientiously and consistently in a clear non-judgmental manner.
  • Maintain confidentiality.
  • Handle and prioritize multiple tasks.
  • Be flexible and adapt to change well.

Night Support Specialist

Job Title:      Overnight Support Specialist
Reports To: Men’s Ministry Director/Women’s Ministry Director
Job Status:   Full-time, regular, non-exempt
Schedule:     11pm to 8 am, 35-40 hours per week, rotating days

Job Summary: This position serves alongside our clients and Client Support Specialists to build positive relationships, understand needs, and assist with solutions and resources to transform clients’ lives.

• Responds to inquiries regarding participation in the RRM Ministry program;
• Conducts intake assessment for EOS guests and new clients to participate in the program and Assists NLP Clients with identified goals.
• Performs new client orientation and assists with acclimating to the communal living environment (i.e. explaining guidelines).
• Provides general supervision; ministers by offering hope and encouragement to clients.
• Maintains organization and inventory of hygiene supplies and OTC medication closet. Prepares needed class materials and intake forms. Maintains organization and cleanliness of office space. Assists clients with laundry as needed.
• Facilitates morning activities including breakfast, transportation, classes, client meetings, support groups, appointments, appropriate clothing for designated activities, meds, devotions and other activities.
• Assists Client Support Specialists with appropriate referrals and services based on identified psychosocial, economic, physical, and/or spiritual needs of the client.
• De-escalates crises, intervenes and assists clients in resolving interpersonal conflicts, disagreements and misunderstandings.
• Participates in goal plan reviews to determine clients’ progress in meeting goals/benchmarks and program requirements.
• Documents progress, shift reports and other client information using the client information management system. Audits system client records on a nightly basis to ensure accurate data input per checklist.
• Engages and provides assistance to volunteers, donors, staff and other stakeholders related to the mission.
• Attends meetings and trainings.
• Occasional extra hours/responsibilities during Inclement Weather/White Flag conditions
• Remains flexible to adjust job responsibilities to the needs of the clients. Performs other duties as assigned.

Job Skills & Requirements

Raleigh Rescue Mission considers every position one of Christian ministry and every person a valued and vital part of our team. Therefore it is essential that all employees of the Mission have a personal relationship with Jesus Christ and subscribe to our Statement of Faith and Core Values.

• High School diploma or equivalency, Associate’s degree (in social work, psychology, counseling) preferred.
• 1-3 years’ experience in Human Services field, or related experience. Working in a residential program environment preferred.
• A demonstrated passion for ministry, advocacy and issues surrounding homelessness and poverty.
• Strong computer skills and knowledge of computerized information systems necessary to perform tasks (i.e. email, reports, case management software, and data entry). Experience with MS Office preferred.
• Valid driver’s license.
• Strong interpersonal and communication skills with the ability to function effectively in emergency situations.
• Team player focused on the overall success of the organization.
• Ability to:
• Work with clients, staff, donors, security and volunteers in a cooperative manner.
• Interact conscientiously and consistently in a clear non-judgmental manner.
• Maintain confidentiality.
• Handle and prioritize multiple tasks.
• Be flexible and adapt to change.
• Stay awake overnight.