Employment

Children’s Advocate

Job Status: Part-time, Non-Exempt

Hours:  Vary as needed; Typical Shifts are 6am-2:30pm and 12:30pm-9:00pm

Job Summary:  This position serves as an on-call substitute for the days when our regular, full-time staff is out of the office. We want consistent faces of people with hearts willing to serve to come fill-in.

Client Support Specialist

Job Title:     Client Support Specialist
Reports To: Director of Client Services
Job Status:   Part-time, hours vary

Job Summary: Serves alongside our clients by building relationships to understand their needs and assist them with solutions and resources to transform their lives.

• Responds to inquiries regarding participation in the RRM Ministry program.
• Conducts intake assessment for new clients to participate in the program and assist with identified goals.
• Performs new client orientation and assists with acclimating to the communal living environment (i.e. explaining guidelines).
• Provides general supervision; ministers by offering hope and encouragement to rise above current circumstances.
• Facilitates devotions, discipleship classes, support groups, life skill classes, and other recreational activities.
• Assists clients and guest with appropriate referrals and services based on identified psychosocial, economic, physical, and/or spiritual need.
• De-escalates crises, intervenes and assists clients in resolving interpersonal conflicts, disagreements and misunderstandings.
• Participates in goal plan reviews to determine clients’ progress in meeting goals/benchmarks and program requirements.
• Documents client progress using the client management system. (i.e. UDEs, goals, client notes, etc.) and completes shift reports.
• Engages and provides assistance to volunteers, donors and other stakeholders related to the mission.
• Attends meetings and trainings.
• Performs other duties as assigned.

Job Skills & Requirements

Raleigh Rescue Mission considers every position one of Christian ministry and every person a valued and vital part of our team. Therefore it is essential that all employees of the Mission have a personal relationship with Jesus Christ, belong to a Christian body of believers, and subscribe to our Statement of Faith, Core Values and Code of Ethics and Business Conduct (www.raleighrescue.org).

• Must be at least 21-years old with high school diploma, GED equivalency. Associates Degree or higher preferred.
• 1-3 years of full-time experience in the human services field (i.e. social work, psychology, counseling, etc.)
• Experience working in a residential program environment preferred.
• A demonstrated passion for ministry, advocacy and issues surrounding homelessness and poverty.
• Must have strong computer skills and knowledge of computerized information systems, necessary to perform tasks (i.e. email, writing reports, case management software, and data entry). Experience with MS Office preferred.
• Must have valid driver’s license.
• Strong interpersonal and communication skills with the ability to function effectively in emergency situations.
• Team player focused on the overall success of the organization.
• Ability to:
  • Work with clients, staff and volunteers in a cooperative manner.
  • Interact conscientiously and consistently in a clear non-judgmental manner.
  • Maintain confidentiality.
  • Handle and prioritize multiple tasks.
  • Be flexible and adapt to change well.

Children’s Advocate – School Age

Job Title: Children’s Advocate – School Age
Reports To: Children’s Advocacy – Program Manager
Team: Children’s Advocacy Ministry
Job Status: Full-time, regular – Non-Exempt, Essential Staff
Hours:  PM: Monday-Friday 12:30p-9:00p (with 30 minute break)

Job Summary: The Children’s Advocate advocates and ministers to children ages 6-18 in the Children’s New Life Plan. This person cares for and enriches lives of children and families by implementing life-changing curriculum that supports spiritual, emotional, educational, physical, and future growth and well-being. (Children in this program must also have a parent in the New Life Plan at Raleigh Rescue Mission.)

Job Duties and Responsibilities:

• Model and live out the overall Vision, Mission, and Core Values of the organization
• Provide a safe, clean, and structured environment for all students, ages 6-18, by following best practice guidelines
• Create appropriate weekly plans for children, to be approved by Program Manager
• Implement weekly plans at the highest quality level, enriching students at all times
• Identify child’s potential needs and communicate to Parent and Program Manager
• Identify and refer outside services and programs that would enrich the lives of the child
• Communicate effectively with Parents through conferences and daily interaction
• Communicate effectively with school Social Workers and assist Parents in navigating the school system and other outside agencies/resources
• Assess the challenges of individual school age children when functioning in daily life (school, home, peer interaction, mealtime, etc.) and develop set goals for behavioral changes
• Monitor the child to assess progress and modify behavioral plans if necessary
• In crises, a school age Children’s Advocate must be able to design a plan to address any immediate dangers or threats and deescalate the situation
• Communicate effectively with Children’s Advocacy Team and entire Raleigh Rescue Mission staff
• Update and maintain student information records in SPERO
• Create and implement special events, to be approved by Program Manager
• Welcome volunteers and assist, as needed, to ensure a positive volunteer experience
• Participate in weekly team meetings and ongoing trainings
• Clean areas thoroughly to ensure safety of children
• Provide snacks and assist with mealtimes, as needed
• Transport children to and from school, appointments or other activities/events, as needed
• Available outside of work hours, as needed
• Ability to step in for any aspect of the Children’s New Life Program at any time, as needed

These duties are not exclusive and with consideration of the job requirements and the employee’s skills, this job description can be added to or taken away from at the discretion of the employee’s immediate supervisor.

Job Skills and Requirements:

Raleigh Rescue Mission considers every position one of Christian ministry and every person a valued and vital part of our team. Therefore it is essential that all employees of the Mission have a personal relationship with Jesus Christ and subscribe to our Statement of Faith and Core Values.

• Desire to serve the Lord in ministry and share/cultivate His Love with others
• Excellent communication and teamwork skills
• Ability to make safe and appropriate judgement calls without supervision
• Excellent organizational, administrative, planning, and time management skills
• BSW or bachelor level degree (or higher) related to children or family studies
• Minimum 2 years working with children or families
• Experience with behavior interventions and/or trauma informed care, preferred
• Experience working with children in poverty and children in wealth, preferred
• Experience deescalating behavioral challenges and crisis situations, preferred
• Valid NC driver’s license
• Ability to lift items of at least 30lbs weight
• Before hire: Qualifying Letter/TB Test/CPR/First Aid/NCID
• After hire: Emergency Info/Medical Report/Health Questionnaire/Prosolutions

Toddler/Pre-K Teacher

Job Title: Toddler/Pre-K Teacher
Reports To: Children’s Advocacy – Program Manager
Team: Children’s Advocacy Ministry
Job Status: Full-time, regular – Non-Exempt, Essential Staff
Hours:   Opening 1 – AM Shift: Mon-Fri 6:00am-2:30pm (with 30 minute break) Opening 2 – PM Shift: Mon-Fri 12:30p-9:00p (with 30 minute break)

Job Summary: The Toddler/Pre-K Teacher advocates and ministers to children ages 18 months to 5 years old in the Children’s New Life Plan. This person cares for and enriches the lives of toddlers and preschoolers by implementing life-changing curriculum that supports physical, spiritual, emotional, educational, and behavioral growth.

Job Duties and Responsibilities:

• Model and live out the overall Vision, Mission, and Core Values of the organization
• Provide a safe, clean, and nurturing environment for all toddlers and preschoolers, ages 18 months to 5 years old, by following best practice guidelines
• Prepare snacks, set up for lunch and clean areas thoroughly to ensure safety of children
• Create appropriate weekly plans for toddlers and preschoolers, to ensure developmental progress, to be approved by Team Lead
• Implement weekly plans at the highest quality level, guiding toddlers and preschoolers through education/development focused activities
• Be the primary caregiver for up to five toddlers/preschoolers in a classroom; Track individual child’s progress, diaper changes, feedings, etc.
• Communicate effectively with Parents through conferences and daily interaction, updating and including them on child’s goals and developmental progress
• Identify toddler/preschoolers potential needs and communicate to Parent and Program Manager
• Communicate effectively with Children’s Advocacy Team and entire Raleigh Rescue Mission staff
• Update and maintain child information records in SPERO
• Create and implement special events, to be approved by Program Manager including holiday parties, field trips, etc.
• Welcome volunteers and assist, as needed, to ensure a positive volunteer experience
• Participate in weekly team meetings and ongoing trainings
• Available outside of work hours, as needed
• Transport children to and from special appointments, as needed
• Ability to step in for any aspect of the Children’s New Life Program at any time, as needed

These duties are not exclusive and with consideration of the job requirements and the employee’s skills, this job description can be added to or taken away from at the discretion of the employee’s immediate supervisor.

Job Skills and Requirements:

Raleigh Rescue Mission considers every position one of Christian ministry and every person a valued and vital part of our team. Therefore it is essential that all employees of the Mission have a personal relationship with Jesus Christ and subscribe to our Statement of Faith and Core Values.

• Desire to serve the Lord in ministry and share/cultivate His Love with others
• Exceptional communication and teamwork skills
• Ability to make safe and appropriate judgment calls without supervision
• Passion for working with babies and toddlers (ages 0-18 months)
• Excellent organizational, multi-tasking, and time management skills
• GED and higher education in field related to child development or family studies
• Minimum 3 years working with children or families
• Ability to lift items of at least 30lbs weight
• Experience working with children in poverty and children in wealth, preferred
• Valid NC driver’s license
• Before hire: Qualifying Letter/TB Test/CPR/First Aid/NCID
• After hire: Emergency Info/Medical Report/Health Questionnaire/Prosolutions

Adult Client - Program Manager

Adult Client – Program Manager
Job Title:  Adult Clients’ Program Manager
Team: Client Services
Reports To: Director of Client Services
Supervises: 22-24 Full-time Staff, 3-5 Part-time Staff
Job Status: Full-time, regular – Exempt, Essential Staff
Hours: Salaried, with hours varying weekly
Client Support Specialist team members are working 24/7

Job Summary: The Adult Client Program Manager oversees the daily schedule of the adult clients program and manages / ministers to the team of client support specialists, to ensure they are providing the best quality of care for the clients in the program. The ideal individual for this role loves to coach and develop others, is highly organized and flexible, and has experience working with individuals as it relates to varying social work needs.

The Program Manager often works in the office on staff coaching and development, developing partnerships, and administrative tasks while team members work with the clients to implement the program. However, the manager is expected to be actively involved in direct care of the clients whenever possible.

Job Duties and Responsibilities:

Staff Management

• Model and live out the overall Vision, Mission, and Core Values of the organization
• Communicate effectively within the Client Support Specialist team and entire Raleigh Rescue Mission staff
• Directly manage and minister to 24 full-time team members and 3-5 part-time team members.
• Lead daily team huddles, coordinate daily devotions, and regularly check-in with individual team members.
• Train, coach, and motivate members of the Client Support Specialist team.
• Evaluate team member performance and hold team members accountable to providing the best quality care to the children in the program.
• Provide the staff members with professional development and coaching on best practices.

Program Management

• Own the daily schedule for the clients in the New Life Plan.
• Engage strategic partners, working with them to develop programs that benefit the clients, support the staff, and invite the community to be involved at the Mission.
• Develop and manage a consistent and reasonable plan for dealing with client disciplinary issue and emergencies regarding clients or facility safety.
• Welcome volunteers and assist, as needed, to ensure a positive volunteer experience. Provide tours to potential volunteers and communicate the key needs and opportunities where they could encourage the children and support the staff.
• Communicate with clients, educating them on the benefits of our program and setting expectations.
• Some children in the New Life Program may display signs of developmental problems or family issues. In some instances, the manager may need to intervene to ensure that a developmental problem is properly dealt with or that a child is protected from harm. This may involve contacting a social worker or CPS, depending on the circumstances.
• Clients, staff, and volunteers must feel that they can approach managers freely with any issues that may come up.
• Ability to step in for any aspect of the New Life Program at any time, as needed.

Administrative Duties

• Track the Adult Program budget and manage purchasing anything needed such as new equipment or supplies.
• Manage recordkeeping; update and maintain client information records in SPERO, our online data management system.
• Manage and approve employee timecards.
• Conscientious about issues such as the proper handling of funds and the privacy rights of clients.

These duties are not exclusive and with consideration of the job requirements and the employee’s skills, this job description can be added to or taken away from at the discretion of the employee’s immediate supervisor.

Job Skills and Requirements:

Raleigh Rescue Mission considers every position one of Christian ministry and every person a valued and vital part of our team. Therefore it is essential that all employees of the Mission have a personal relationship with Jesus Christ and subscribe to our Statement of Faith and Core Values.

• Desire to serve the Lord in ministry and share/cultivate His Love with others
• Excellent communication and teamwork skills
• Ability to make safe and appropriate judgement calls without supervision
• Excellent organizational, administrative, planning, and time management skills
• BSW or bachelor level degree (or higher) related to social work or divinity
• Minimum 5 years working with individuals with substance abuse, mental health needs, and/or experiencing homelessness
• Minimum 4 years managing and leading a team of individuals
• Ability to lift items of at least 30lbs weight
• Valid NC driver’s license
• CPR/First Aid certified

Client Employment & Training Coordinator

Client Employment & Training Coordinator
Job Title: Client Employment & Training Coordinator
Reports To: Director of Client Services
Job Status: Full-time, exempt

Job Summary: This individual builds relationships with clients, staff, and outside partners in order to effectively coordinate trainings, certifications and job opportunities for clients in the New Life Plan at Raleigh Rescue Mission. Additionally, this person follows-up with clients in Phase 5 and 6 of our NLP, in order to assist in career development and financial accountability.

Job Duties & Responsibilities:

• Collaborates with Director of Client Services and CSS team to understand client needs and abilities when it comes to training, education, and work.
• Cultivates and deepens relationships with training and certification providers to provide computer skills and job skills training.
  • Identifies and solidifies training/certification opportunities.
  • Develop quarterly training/certification schedules.
  • Lead trainings, as needed.

• Participate in our Jobs for Life classes through employer panels and mock interviews.
• Interview and potentially hire clients from our New Life Plan.
• Communicate with CSS and Jobs for Life graduates to match employment opportunities to client skills and abilities. Follow-up with clients and employers throughout the application process.
• Builds and maintains trusting relationships with clients, staff, and partners.
• Regularly follows-up with clients who have moved out of Raleigh Rescue Mission in Phase 5 and 6, to develop and track long-term career progress and ensure financial accountability.
• Update and maintain client records in SPERO.
• Welcomes and coordinates volunteers to ensure a positive volunteer experience (including Life Coaches for JFL)
• Assist and step in to help any area of Client Services at any time, as needed and directed by Director of Client ServicesCultivates a portfolio of employers to:

These duties are not exclusive and with consideration of the job requirements and the employee’s skills, this job description can be added to or taken away from at the discretion of the employee’s immediate supervisor.

Job Skills & Requirements:

Raleigh Rescue Mission considers every position one of Christian ministry and every person a valued and vital part of our team. Therefore it is essential that all employees of the Mission have a personal relationship with Jesus Christ and subscribe to our Statement of Faith and Core Values. 

• Demonstrated success in employer relationships cultivation.
• Demonstrated ability to build rapport with clients, staff, and external partners.
• Excellent interpersonal and communication skills; ability to articulate ideas clearly and concisely, be that in the written or oral format
• Experience working and maintaining clear records in a database.
• Experience teaching/leading trainings for varying group sizes.
• Ability to work independently with little supervision.
• Strategic thinker with a heart for ministry service.
• Excellent organizational skills, planning, time management, and careful attention to detail.

Social Media Marketing - Intern

Social Media Marketing – Intern
Job Title: Social Media Intern
Reports To: HR Director
Team: Development
Job Status: Part-time, regular – Non-Exempt, Essential Staff
Duration: February 1 – May 31, 2020 (potential to extend duration of internship)
Hours: 10 to 20 hours per week, varies weekly

Job Summary: This person cares for and enriches lives of individuals in our New Life Plan by creating and sharing quality content that show cases the work of the Mission and the growth of clients. The ideal candidate for this position will work to build relationships and trust with all clients, staff, donors and volunteers.

Job Duties and Responsibilities:

• Model and live out the overall Vision, Mission, and Core Values of the organization
• Assist in developing a social media strategy to educate and engage the local community in the work Raleigh Rescue Mission is doing
• Schedule and develop weekly content to be used on our website, social media, and email campaigns
• Take and edit photos and audio during client events around the Mission to be used for development
• Build and maintain trusting relationships with clients, staff, donors, and volunteers
• Communicate effectively within the development team and entire Raleigh Rescue Mission staff
• Available during a variety of hours

These duties are not exclusive and with consideration of the job requirements and the employee’s skills, this job description can be added to or taken away from at the discretion of the employee’s immediate supervisor.

Job Skills and Requirements:

Raleigh Rescue Mission considers every position one of Christian ministry and every person a valued and vital part of our team. Therefore it is essential that all employees of the Mission have a personal relationship with Jesus Christ and subscribe to our Statement of Faith and Core Values.

• Desire to serve the Lord in ministry and share/cultivate His Love with others
• Results oriented with proven track record of detail orientation, organization, and taking initiative
• Excellent administrative, planning, and time management skills
• Excellent marketing, communication and editing skills
• Currently enrolled in higher education
• Strong team player with the ability to work independently and creatively
• Desire to take on new challenges and think outside of the box to solve problems creatively

Volunteer Coordinator

Job Title: Volunteer Coordinator
Reports To: Director of HR
Job Status: Full-time, regular – Exempt

Job Summary: The Volunteer Coordinator coordinates all aspects of volunteer ministry, especially when it comes to building and maintaining volunteer engagement. This person understands the strategic impact that volunteers can have on the different programs at Raleigh Rescue Mission and goes above and beyond to coordinate with the internal team to identify volunteer opportunities and engage with the community to connect the right individuals with the right volunteer opportunities at the Mission. They do this by recruiting and on-boarding new volunteers, engaging existing volunteers, and identifying ways to enhance our volunteer processes.

Job Duties & Responsibilities:   

• Leads the identification of volunteer service opportunities and associated requirements in collaboration with Mission staff. Develops and manages role descriptions for all volunteer services.
• Manages the recruitment, selection and training of volunteers: individuals and church groups, businesses and civic groups.
• Develops and manages volunteer recognition, engagement and retention practices.
• Maintains online volunteer applications and manages the volunteer background check and onboarding process.
• Promptly processes volunteer inquiries and applications; including qualifying individuals and groups for volunteer service and determining appropriate volunteer service placements.
• Schedule volunteers; maintain the volunteer calendar to ensure all volunteer scheduling is up-to-date and communicated to Mission staff.
• Orient new volunteers in RRM policies and procedures, including giving them a tour of the Mission, introducing them to staff who will assist them, and giving them information guides.
• Communicate regularly with volunteers, assisting them with issues, questions, and providing them with assistance and feedback.
• Communicate regularly with Mission staff, sharing volunteer schedules and getting feedback on volunteers and volunteer processes.
• Manage volunteer database, including volunteer service hours, and prepare monthly and year-end volunteer reports.
• Manage the website’s Volunteer page; ensure all information and content is engaging, accurate and current.
• Coordinate ongoing Volunteer Ministry publicity and awareness communications. Oversee the creation and use of all volunteer ministry support materials, including brochures, fliers, etc.
• Manage several Mission Holiday events: a Christmas gift program for clients; a meal outreach program on Thanksgiving and Christmas Eve; a meal sponsorship program; and several special in-kind drives.
• Manage & facilitate all community drives for in-kind goods, coordinating with the involved groups to assure that they have the RRM collateral materials they need.
• Collaborate with the CEO and development team in engaging business/corporations who are interested in being involved with Raleigh Rescue Mission through volunteer opportunities.
• Represent RRM during speaking engagements in the community and leading RRM tours.

These duties are not exclusive and with consideration of the job requirements and the employee’s skills, this job description can be added to or taken away from at the discretion of the employee’s immediate supervisor.

Job Skills & Requirements:

Raleigh Rescue Mission considers every position one of Christian ministry and every person a vital and valued part of our team. Therefore, it is essential that all employees of RRM have a personal relationship with Jesus Christ and subscribe to our Statement of Faith and Core Values.

• Bachelor’s degree required; 2-4 years of relevant experience in the non-profit sector preferred
• Excellent planning, administrative & organizational skills; time management efficiency and attention to detail
• Excellent interpersonal and communication skills
• Highly creative, strategic thinker with a heart for volunteer ministry service
• Ability to work independently with little supervision
• Ability to articulate ideas clearly and concisely; and effectively engage audiences
• Strong proficiency in Microsoft Office products with emphasis on Word, Excel & PowerPoint
• Knowledge and experience working in Salesforce for volunteer management, preferred